LiveChat: Forwarding ticket form messages and chat transcripts to HelpDesk
Your customers probably contact you using more than one channel. Live chat is almost as popular as email, so it's convenient to connect these channels and see all your conversations in HelpDesk.
If you use LiveChat, you can forward your ticket form messages and chat transcripts with a simple setup. You'll be able to access the entire conversation history with a particular customer in one place.
How to send chat transcripts from LiveChat to HelpDesk After a chat conversation with a customer, you can send the full chat transcript to HelpDesk.