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What’s in "All tickets"

In the "All tickets" section, you can see all the tickets that you currently have access to. This view integrates all the categories: Tickets to handle, My open tickets, Pending tickets and Spam tickets.

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In this section, you can see all the tickets with their current statuses. There are 4 basic statuses in HelpDesk:

  • Open
  • Pending
  • Solved
  • Spam 

Take a look at our article about statuses to learn more.