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Roles in HelpDesk

In HelpDesk, there are two roles: Owner and Agent(s).


Owner is a person that created the HelpDesk account. This is the only person who has access to payments and invoice details.

Owner can use all the HelpDesk features, make changes in Settings and add Agents. There can be only one Owner at a time.


The number of Agents per account is unlimited. Agents can solve tickets, add tags and private notes. They can access Settings, but they can't make any changes.

Agents don’t have access to payment details and they can’t invite other Agents or create Teams.