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How to use Filters

Filters help you customize your Tickets view.

You can filter your tickets according to:

  • Creation date
  • Last activity
  • Status
  • Agent
  • Assignement
  • Team
  • Tag

To add a filter, go to the Tickets view, click the “+ Add a filter” button and choose the filter you’d like to add. Then, an additional tab will appear that you can use to customize the filter (e.g. date or Team's name).

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It is possible to apply multiple filters at the same time.