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How to use Filters

Filters help you customize your Tickets view.

You can filter your tickets according to:

  • Creation date
  • Last activity
  • Status
  • Agent
  • Assignement
  • Team
  • Tag

To add a filter, go to the Tickets view, click the “+ Add a filter” button and choose the filter you’d like to add. Then, an additional tab will appear that you can use to customize the filter (e.g. date or Team's name).


It is possible to apply multiple filters at the same time.