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Creating a ticket

If your customer reaches out to you using a different channel than email (e.g. phone), you can create a ticket to continue the conversation via email.

To create a ticket, click the "+ New ticket" button in the Ticket dashboard in the Tickets section. 


This is the “New ticket” view:


How to create a ticket?

  1. Enter the following details: Subject, Requester’s name, Requester’s email, Assignee, Team.
  2. Write your message.
  3. Click “Send” (the message will be sent to the Requester’s email address).